Cooling Components Privacy Policy
Effective Date: August 2024
Introduction
Cooling Components (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products and services. This policy also outlines your rights under the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, address, email address, phone number.
- Payment Information: Credit card details or other payment information when you make a purchase.
- Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Process Orders: To handle your orders, process payments, and deliver products or services to you.
- Customer Service: To provide customer support and respond to your inquiries.
- Marketing: To send you marketing communications that you have opted into. You can opt-out of marketing communications at any time.
- Website Improvement: To analyse how you use our website, so we can improve our services and user experience.
- Legal Obligations: To comply with legal obligations, such as tax and accounting requirements.
3. Legal Basis for Processing Your Data
We process your personal data under the following legal bases:
- Contractual Necessity: To fulfil the contract between you and Cooling Components.
- Consent: Where you have given clear consent for us to process your personal data for specific purposes.
- Legitimate Interests: For purposes that are in our legitimate business interests, provided your rights and interests do not override these.
- Legal Compliance: To comply with a legal obligation to which we are subject.
4. Data Sharing
We do not sell your personal data to third parties. However, we may share your data with:
- Service Providers: Trusted third-party providers that assist us in operating our website, conducting our business, or servicing you.
- Legal Authorities: When required to comply with legal obligations or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
6. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. After this period, your personal data will be securely deleted or anonymized.
7. Your Rights
Under the UK GDPR, you have the following rights:
- Access: Request access to your personal data and obtain a copy.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data where there is no good reason for us to continue processing it.
- Restriction: Request the restriction of processing your personal data.
- Objection: Object to the processing of your personal data where we are relying on a legitimate interest.
- Portability: Request the transfer of your personal data to another service provider.
To exercise any of these rights, please contact us at [Insert Contact Information].
8. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For more information, please refer to our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Cooling Components Limited
Unit 5 Mica Close,
Darwell Business Park,
Tamworth, Staffordshire,
B77 4DR
Phone: +44 (0)1827 59750
Email: sales@coolingcomponents.co.uk
